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Remote D-pad/Direction button is not working with certain apps. Alternative solutions?

* * * The most compatible apps with Formuler devices are located in **Home Market** for users to download and enjoy. > Home Market : Go to Home > Market We cannot guarantee 100% compatibility with 3rd party apps. 📝Applicable models: ✅ All models * * * In case the D-Pad(Directional Pad) / Direction button on remo…

Software update is not working / Troubleshoot network(-1) issue

* * * **Network(-1) **Error is shown when the device fails to communicate with software update server. 📝Applicable models: ✅ All models * * * The reason could be a connection block between the device and update server by your ISP(Internet Service Provider). ## 💡 **Please try a couple of things below to see if it …

Portal test Apps (STB EMU / IPTV Smarters) to compare with Mytvonline

* * * **H**ere you have a brief information about 3rd party IPTV client apps You can try to use them and compare when you encounter with any doubts for Mytvonline. 📝Applicable models: ✅ All models * * * ## **💡 STB EMU App** In case your connection type is [MAC-ID (Portal URL only)][1] 1. Find STB EMU app on t…

Troubleshoot Network-related Issue - Black Screen

* * * **T**he **Black Screen** symptom can be caused by various external issues. Check the following items to troubleshoot your **Black Screen** issue. 📝Applicable models: ✅ All models * * * 🚨Please follow the steps below and include the result when you create or reply to a help desk ticket. ## 💡 **1. Basic Che…

Default pin code (0000) and parental pin

* * * There is default pin (0000) set from factory and it can be changed by user from setting menu. Also, If your device is pre-configured before buying it, system pin or Mytvonline pin code can be set already by the provider. Please check information below and try some solutions. 📝Applicable models: ✅ All models *…

How to factory reset Formuler devices?

* * * Here is the simplest instruction on how to restore Formuler devices to factory settings? **🚨_BEFORE FACTORY RESET_** * Factory resetting the device will **delete**⚡ all user data and restore the system back to factory state. * Please write down any information you need prior to the factory reset, becau…

Which Remote App can I use instead of original formuler remote?

* * * You can use your mobile phone as a remote control alternatively when required. Please find one of following options. 💬 **Note** * Make sure that **your mobile phone**(with remote app installed) and **Formuler device **are connected to the SAME INTERNET NETWORK. * You can find formuler device name from (S…

How to set up portals on Mytvonline? (MAC-ID / XC / M3U)

* * * 📝Applicable models: ✅ All models * * * **🚨 IMPORTANT !!** > * Formuler device does not include any contents. Formuler is a device manufacturer, not a contents provider. > * Portal URL is what your service provider provides to you after you subscribe to service. Formuler[ can not provide you with any U…

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