Portal test Apps (STB EMU / IPTV Smarters) to compare with Mytvonline
H ere you have a brief information about 3rd party IPTV client apps You can try to use them and compare when you encounter with any doubts for Mytvonline. 📝Applicable models: ✅ All models 💡 STB EMU App In case your connection type is MAC-ID (Portal URL only) * Find STB EMU app on the web or from google p…
Software update is not working / Troubleshoot network(-1) issue
Network(-1) Error is shown when the device fails to communicate with software update server. 📝Applicable models: ✅ All models The reason could be a connection block between the device and update server by your ISP(Internet Service Provider). 💡 Please try a couple of things below to see if it helps. * Verify …
Troubleshoot Network-related Issue - Black Screen
T he Black Screen  symptom can be caused by various external issues. Check the following items to troubleshoot your Black Screen  issue. 📝Applicable models: ✅ All models 🚨Please follow the steps below and include the result  when you create or reply to a help desk ticket. 💡 1. Basic Checks * A. Softwa…
