Remote D-pad/Direction button is not working with certain apps. Alternative solutions?
The most compatible apps with Formuler devices are located in Home Market for users to download and enjoy. Home Market : Go to Home > Market We cannot guarantee 100% compatibility with 3rd party apps. 📝Applicable models: ✅ All models In case the D-Pad(Directional Pad) / Direction button on remote is not properl…
Portal test Apps (STB EMU / IPTV Smarters) to compare with Mytvonline
H ere you have a brief information about 3rd party IPTV client apps You can try to use them and compare when you encounter with any doubts for Mytvonline. 📝Applicable models: ✅ All models 💡 STB EMU App In case your connection type is MAC-ID (Portal URL only) * Find STB EMU app on the web or from google p…
Software update is not working / Troubleshoot network(-1) issue
Network(-1) Error is shown when the device fails to communicate with software update server. 📝Applicable models: ✅ All models The reason could be a connection block between the device and update server by your ISP(Internet Service Provider). 💡 Please try a couple of things below to see if it helps. * Verify …
Troubleshoot Network-related Issue - Black Screen
T he Black Screen  symptom can be caused by various external issues. Check the following items to troubleshoot your Black Screen  issue. 📝Applicable models: ✅ All models 🚨Please follow the steps below and include the result  when you create or reply to a help desk ticket. 💡 1. Basic Checks * A. Softwa…
Default pin code (0000) and parental pin
There is default pin (0000) set from factory and it can be changed by user from setting menu. Also, If your device is pre-configured before buying it, system pin or Mytvonline pin code can be set already by the provider. Please check information below and try some solutions. 📝Applicable models: ✅ All models 💡 Sy…
Which Remote App can I use instead of original formuler remote?
You can use your mobile phone as a remote control alternatively when required. Please find one of following options. 💬 Note * Make sure that your mobile phone (with remote app installed) and Formuler device are connected to the SAME INTERNET NETWORK. * You can find formuler device name from (Settings > Sys…
How to factory reset Formuler devices?
Here is the simplest instruction on how to restore Formuler devices to factory settings? 🚨 BEFORE FACTORY RESET * Factory resetting the device will delete ⚡ all user data and restore the system back to factory state. * Please write down any information you need prior to the factory reset, because otherwise al…
How to set up portals on MYTVOnline? (MAC-ID / XC / M3U)
📝Applicable models: ✅ All models 🚨 IMPORTANT !! * Formuler device does not include any contents. Formuler is a device manufacturer , not a contents provider. * Portal URL is what your service provider provides to you after you subscribe to service. Formuler can not provide you with any URL . * If you hav…
