Remote D-pad/Direction button is not working with certain apps. Alternative solutions?
The most compatible apps with Formuler devices are located in Home Market for users to download and enjoy. Home Market : Go to Home > Market We cannot guarantee 100% compatibility with 3rd party apps. 📝Applicable models: ✅ All models In case the D-Pad(Directional Pad) / Direction button on remote is not properl…
Why my device fails to backup? How to troubleshoot backup failure
B ackup and restore feature helps users copy and paste all configuration within same devices easily. 📝Applicable models: ✅ Z8  ✅ Zalpha   ✅ Z+Neo W hen the backup procedure is failed to complete while using backup and restore feature , 💡 Please try a few things below to troubleshoot. * Restart the device…
Smart Youtube tv app is an alternative when Youtube app doesn't work
You can use "Smart Youtube TV" on Formuler devices to watch Youtube in case normal one doesn't work. 📝Applicable models: ✅ Znano Please follow the steps below to install and run the " Smart Youtube TV " app. * Press the ' + ' symbol to access the mini market * Install " Crosswalk Service " * Install "Smart …
installation of 3rd party apps on Z nano
Z nano is the most compact model among our devices, which is designed mainly for Mytvonline. 📝Applicable models: ✅ Znano H owever, still there are some necessary apps available in mini home market. Except for those, other 3rd party apps can't be installed; * For the best performance of Mytvonline. * To …
Software update is not working / Troubleshoot network(-1) issue
Network(-1) Error is shown when the device fails to communicate with software update server. 📝Applicable models: ✅ All models The reason could be a connection block between the device and update server by your ISP(Internet Service Provider). 💡 Please try a couple of things below to see if it helps. * Verify …
How to unlock a channel I locked ? (+Pin Code)
Y ou can lock/unlock channels by pressing the yellow button on the remote on any channel you want. 📝Applicable models: ✅ All models D efault pin from the factory is ' 0000 ', However content-related pin in Mytvonline can be also managed by your service provider. ⚡ IF you want to unlock a channel, and defa…
Troubleshoot Network-related Issue - Black Screen
T he Black Screen  symptom can be caused by various external issues. Check the following items to troubleshoot your Black Screen  issue. 📝Applicable models: ✅ All models 🚨Please follow the steps below and include the result  when you create or reply to a help desk ticket. 💡 1. Basic Checks * A. Softwa…
Troubleshoot "No Signal" , "Invalid Signal" , "No Image" , "HDCP 2.2 error" on TV
C heck the steps below to resolve " No Signal "  " Invalid Signal " "No Image" " Resolution not Supported " "HDCP2.2 error" displayed on your TV. 📝Applicable models: ✅ All models 💡 Basic Checks * Try to use another HDMI cable, and use other HDMI port on TV * Bypass any A/V receiver in the device chain and …
How to use Netflix, Why it is not working well
M ost of Formuler devices support 4K UHD resolution, However when it comes to Netflix, it's a different story. 📝Applicable models: ✅ Zx   ✅ Zx5G  ✅ Z7+   ✅ Z7+5G ✅ Zalpha ✅ Z8  ✅ Z+Neo ✅ CC U nfortunately, at this moment Netflix FHD, UHD is not supported  due to many external factors. The most importan…
Default pin code (0000) and parental pin
There is default pin (0000) set from factory and it can be changed by user from setting menu. Also, If your device is pre-configured before buying it, system pin or Mytvonline pin code can be set already by the provider. Please check information below and try some solutions. 📝Applicable models: ✅ All models 💡 Sy…
