How to Resolve Software not Updating issue
📝Applicable models : ✅Z10 Series (excluding Z10 Neo) ✅Z11 Series (excluding Z11 Pro BT1 and Z11 Pro Max BT1) If you are experiencing the issue above while trying to update, please follow the troubleshooting steps below. 💡 Please follow the steps below in order to troubleshoot. 1. Access the '…
Why my device fails to backup? How to troubleshoot backup failure
B ackup and restore feature helps users copy and paste all configuration within same devices easily. 📝Applicable models: ✅ Z8 ✅ Zalpha ✅ Z+Neo W hen the backup procedure is failed to complete while using backup and restore feature , 💡 Please try a few things below to troubleshoot. * Restart the device…
How to resolve error code 11?
When you connect your M3U play list, if you encounter Error code 11. Here you have some check points to troubleshoot. 📝Applicable models: ✅ All models The main reason why you see " Error Code 11 " is beacuas the m3u playlist URL you input is incorrect or inactive. Please check a few things below to resolve…
How to connect WiFi requiring web page login (e.g. hotel wifi)
P lease follow the steps below to connect a WiFi that requires web page login. 📝Applicable models: ✅ All models 💡 HOW TO * Turn on the mobile hotspot on your mobile phone * Connect your Formuler to your mobile data in WiFi settings * Download and Install the ‘Firefox’ app from the Market * Disconnect the mob…
Software update is not working / Troubleshoot network(-1) issue
Network(-1) Error is shown when the device fails to communicate with software update server. 📝Applicable models: ✅ All models The reason could be a connection block between the device and update server by your ISP(Internet Service Provider). 💡 Please try a couple of things below to see if it helps. * Verify …
How to resolve error code 7, 403?
If you encounter Error code 7, 403, Try the troubleshooting steps below. 📝Applicable models: ✅ All models The reason why you see " Error Code 7 " is because of a connection failure between your device and service. Read through the steps below to troubleshoot your issue. 💡 If the error occurred the very …
