How to Resolve Software not Updating issue
📝Applicable models :  ✅Z10 Series (excluding Z10 Neo)  ✅Z11 Series (excluding Z11 Pro BT1 and Z11 Pro Max BT1) If you are experiencing the issue above while trying to update, please follow the troubleshooting steps below. 💡 Please follow the steps below in order to troubleshoot. 1. Access the '…
Software update is not working / Troubleshoot network(-1) issue
Network(-1) Error is shown when the device fails to communicate with software update server. 📝Applicable models: ✅ All models The reason could be a connection block between the device and update server by your ISP(Internet Service Provider). 💡 Please try a couple of things below to see if it helps. * Verify …
How to set EPG mode and adjust offset?
A t times, users are experiencing Epg out of sync issue due to timezone differences. Please follow the steps below to change EPG mode and adjust EPG offset to get correct timeline on EPG. 📝Applicable models: ✅ MYTVOnline 1 models * MYTVOnline 1 > Settings > Manual EPG Offset * Figure out how far off the EP…
