How to Resolve Software not Updating issue
📝Applicable models :  ✅Z10 Series (excluding Z10 Neo)  ✅Z11 Series (excluding Z11 Pro BT1 and Z11 Pro Max BT1) If you are experiencing the issue above while trying to update, please follow the troubleshooting steps below. 💡 Please follow the steps below in order to troubleshoot. 1. Access the '…
How to resolve error code 11?
When you connect your M3U play list, if you encounter Error code 11. Here you have some check points to troubleshoot. 📝Applicable models: ✅ All models The main reason why you see " Error Code 11 " is beacuas the m3u playlist URL you input is incorrect or inactive. Please check a few things below to resolve…
Software update is not working / Troubleshoot network(-1) issue
Network(-1) Error is shown when the device fails to communicate with software update server. 📝Applicable models: ✅ All models The reason could be a connection block between the device and update server by your ISP(Internet Service Provider). 💡 Please try a couple of things below to see if it helps. * Verify …
Troubleshoot Network-related Issue - Black Screen
T he Black Screen  symptom can be caused by various external issues. Check the following items to troubleshoot your Black Screen  issue. 📝Applicable models: ✅ All models 🚨Please follow the steps below and include the result  when you create or reply to a help desk ticket. 💡 1. Basic Checks * A. Softwa…
How to resolve general Audio Sound Issues ? (No Sound, Low volume, etc...)
Audio issues including " No Sound/Audio", "Low volume", "Volume fluctuations" issue in Mytvonline? 🚨 IMPORTANT * Make sure that your TV or Audio device/system has no sound problem with other devices . Please follow the steps below to troubleshoot. 📝Applicable models : ✅ All models 💡 Check connectivity *…
How to set EPG mode and adjust offset?
A t times, users are experiencing Epg out of sync issue due to timezone differences. Please follow the steps below to change EPG mode and adjust EPG offset to get correct timeline on EPG. 📝Applicable models: ✅ MYTVOnline 1 models * MYTVOnline 1 > Settings > Manual EPG Offset * Figure out how far off the EP…
How to resolve error code 7, 403?
If you encounter Error code 7, 403, Try the troubleshooting steps below. 📝Applicable models: ✅ All models The reason why you see " Error Code 7 " is because of a connection failure between your device and service. Read through the steps below to troubleshoot your issue. 💡 If the error occurred the very …
