Software update is not working / Troubleshoot network(-1) issue
Network(-1) Error is shown when the device fails to communicate with software update server. 📝Applicable models: ✅ All models The reason could be a connection block between the device and update server by your ISP(Internet Service Provider). 💡 Please try a couple of things below to see if it helps. * Verify …
Troubleshoot Network-related Issue - Black Screen
T he Black Screen  symptom can be caused by various external issues. Check the following items to troubleshoot your Black Screen  issue. 📝Applicable models: ✅ All models 🚨Please follow the steps below and include the result  when you create or reply to a help desk ticket. 💡 1. Basic Checks * A. Softwa…
Troubleshoot Remote Control not working
Signs that your remote is working correctly : * Remote : STB button on the remote or a light at the head of remote will blink/flash when you press a button. * Receiver : The green/white LED on the front of your device will blink/flash when you press a button. 📝Applicable models: ✅ All models 💡 Please follow the …
Default pin code (0000) and parental pin
There is default pin (0000) set from factory and it can be changed by user from setting menu. Also, If your device is pre-configured before buying it, system pin or Mytvonline pin code can be set already by the provider. Please check information below and try some solutions. 📝Applicable models: ✅ All models 💡 Sy…
How to resolve error code 7, 403?
If you encounter Error code 7, 403, Try the troubleshooting steps below. 📝Applicable models: ✅ All models The reason why you see " Error Code 7 " is because of a connection failure between your device and service. Read through the steps below to troubleshoot your issue. 💡 If the error occurred the very …
