How to refresh portal channel list, VOD and TV series?
P lease follow the steps below to refresh channel list, VOD and TV series. 💡 HOW TO 📝Applicable models: ✅ Mytvonline 1 Models Refresh can be done by reconnecting the portal . * Go to Mytvonline > Menu > Portals * Press OK when the focus is on your currrent portal among the list on the left side of screen *…
How to change PIN code (system pin / parental pin)?
P lease follow the simple steps to change the PIN code. 💡 System pin 📝Applicable models : ✅MYTVOnline 3 models ✅MYTVOnline 2 models * Go to Home > Launcher Settings > Parental Settings > Enter the current PIN > Change the PIN 📝Applicable models : ✅MYTVOnline 1 models * Go to Home > Settings > Parental > Enter t…
How to convert long m3u to XC API Portal
Please conver your m3u URL into a Portal URL using the following method: 1. Your current m3u: * http:// the.portal.com:#### /get.php? username=yourUserName & password=yourPassword &type=m3u_plus 2. Your new Portal login credentials: * Portal URL : http:// the.portal.com:#### * username : yourUserName * pas…
Troubleshoot Network-related Issue - Black Screen
T he Black Screen  symptom can be caused by various external issues. Check the following items to troubleshoot your Black Screen  issue. 📝Applicable models: ✅ All models 🚨Please follow the steps below and include the result  when you create or reply to a help desk ticket. 💡 1. Basic Checks * A. Softwa…
Favorite Channel / Group Editor - MYTVOnline
Favorite Channel Editor (My Groups) allows you to create your own favorite groups and arrange favorite channels in your desired order. * Add up to 10 different favorite groups * Arrange channels in your desired order * Up to 300 channels per group Please follow the quick guide below to enjoy this new feature. 📝 …
How to set EPG mode and adjust offset?
A t times, users are experiencing Epg out of sync issue due to timezone differences. Please follow the steps below to change EPG mode and adjust EPG offset to get correct timeline on EPG. 📝Applicable models: ✅ MYTVOnline 1 models * MYTVOnline 1 > Settings > Manual EPG Offset * Figure out how far off the EP…
