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Showing articles from trouble tag

Software update is not working / Troubleshoot network(-1) issue

* * * **Network(-1) **Error is shown when the device fails to communicate with software update server. 📝Applicable models: ✅ All models * * * The reason could be a connection block between the device and update server by your ISP(Internet Service Provider). ## 💡 **Please try a couple of things below to see if it …

Portal test Apps (STB EMU / IPTV Smarters) to compare with Mytvonline

* * * **H**ere you have a brief information about 3rd party IPTV client apps You can try to use them and compare when you encounter with any doubts for Mytvonline. 📝Applicable models: ✅ All models * * * ## **💡 STB EMU App** In case your connection type is [MAC-ID (Portal URL only)][1] 1. Find STB EMU app on t…

Troubleshoot Network-related Issue - Black Screen

* * * **T**he **Black Screen** symptom can be caused by various external issues. Check the following items to troubleshoot your **Black Screen** issue. 📝Applicable models: ✅ All models * * * 🚨Please follow the steps below and include the result when you create or reply to a help desk ticket. ## 💡 **1. Basic Che…

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