What is Buffer option and How to adjust it in Mytvonline?
The " Buffer Time " settings controls the amount of time the stream will buffer after changing channels and the channel has loaded. People expect channel changes to be instand and quick. This settings only takes effect after zapping to a certain channel. You can adjust the setting from * Mytvonline 2 > Me…
"No information" on channels in Electronic Program Guide (EPG)?
📝Applicable models: ✅ All models 💡 " No information" on channels in EPG * Refer to the article below to see if it helps. (Click Me) How to set EPG mode and adjust offset? * If the above article does not solve the "no information" issue , Please direct your inquiry to your dealer or service provide…
How to unlock a channel I locked ? (+Pin Code)
Y ou can lock/unlock channels by pressing the yellow button on the remote on any channel you want. 📝Applicable models: ✅ All models D efault pin from the factory is ' 0000 ', However content-related pin in Mytvonline can be also managed by your service provider. ⚡ IF you want to unlock a channel, and defa…
Troubleshoot Network-related Issue - Black Screen
T he Black Screen symptom can be caused by various external issues. Check the following items to troubleshoot your Black Screen issue. 📝Applicable models: ✅ All models 🚨Please follow the steps below and include the result when you create or reply to a help desk ticket. 💡 1. Basic Checks * A. Softwa…
How to search for a channel?
W hen you want to find a channel quickly rather than scrolling down and up. 📝Applicable models: ✅ All models F unction button for search option is a green button, and can be used while you are on channel list. Also, options are available through On Screen Display icons on the bottom of screen. 💡 Please fo…
How to set up scheduled recording?
To record channels, you need a USB drive (dongle or external hard drive, etc.) to store recordings. 💬 What's the Maximum supported storage and recording time? * It depends on the capacity of the connected external drive and bitrate of the stream to be recorded. 💡 HOW TO Please follow the steps below to schedul…
How to resolve general Audio Sound Issues ? (No Sound, Low volume, etc...)
Audio issues including " No Sound/Audio", "Low volume", "Volume fluctuations" issue in Mytvonline? 🚨 IMPORTANT * Make sure that your TV or Audio device/system has no sound problem with other devices . Please follow the steps below to troubleshoot. 📝Applicable models : ✅ All models 💡 Check connectivity *…
Favorite Channel / Group Editor - MYTVOnline
Favorite Channel Editor (My Groups) allows you to create your own favorite groups and arrange favorite channels in your desired order. * Add up to 10 different favorite groups * Arrange channels in your desired order * Up to 300 channels per group Please follow the quick guide below to enjoy this new feature. …
