📝Applicable models :  ✅Z10 Series (excluding Z10 Neo)    ✅Z11 Series (excluding Z11 Pro BT1 and Z11 Pro Max BT1)

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If you are experiencing the issue above while trying to update, please follow the troubleshooting steps below.

 

 

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💡 Please follow the steps below in order to troubleshoot.

 

 

 

1. Access the 'Software update' app from your home screen.

                                                        

 

 

2. Press 0228 on your remote.

*the steps will also show on the right side under 'Release Notes.'

 

 

 

 

3. Refer to the table below, and enter the firmware code according to your device.

 

 

 

 

4. After entering the Firmware Code, press OK. Iptv Code should be left blank.

 

 

 

 

5. Start the upgrade

 

 

 

 

 

6. If the issue persists, please create a ticket through https://support.formuler.tv/home/

 

 

 

 

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IF this doesn't answer your doubts or you want to search more information,
Please take a look at threads in our forum FORMULER FORUM Or click TAGS on the right side of this page.

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