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Showing articles from troubleshoot tag

How to resolve error code 11?

* * * When you connect your **M3U** play list, if you encounter Error code 11. Here you have some check points to troubleshoot. 📝Applicable models: ✅ All models * * * The main reason why you see "**Error Code 11**" is beacuas the m3u playlist URL you input is incorrect or inactive. Please check a few things belo…

Portal test Apps (STB EMU / IPTV Smarters) to compare with Mytvonline

* * * **H**ere you have a brief information about 3rd party IPTV client apps You can try to use them and compare when you encounter with any doubts for Mytvonline. 📝Applicable models: ✅ All models * * * ## **💡 STB EMU App** In case your connection type is [MAC-ID (Portal URL only)][1] 1. Find STB EMU app on t…

Troubleshoot freezing/buffering/stutter issue on MYTVOnline

* * * **T**he **freezing/buffering/stutter** issue on MYTVOnline can be caused by various external issues. Check the following items to troubleshoot your **freezing/buffering/stutter** issue. 📝Applicable models: ✅ All models * * * _💡 **1. Basic Checks**_ * Software version: [Check if your device is Up-To-Date…

Troubleshoot Network-related Issue - Black Screen

* * * **T**he **Black Screen** symptom can be caused by various external issues. Check the following items to troubleshoot your **Black Screen** issue. 📝Applicable models: ✅ All models * * * 🚨Please follow the steps below and include the result when you create or reply to a help desk ticket. ## 💡 **1. Basic Che…

How to resolve general Audio Sound Issues ? (No Sound, Low volume, etc...)

* * * **Audio issues** including "**No Sound/Audio", "Low volume", "Volume fluctuations" **issue in Mytvonline? **🚨 IMPORTANT** * Make sure that your TV or Audio device/system has no sound problem with other devices. Please follow the steps below to troubleshoot. 📝Applicable models : ✅ All models * * * **💡 C…

Troubleshoot Remote Control not working

* * * **Signs **that your remote is working correctly**:** * Remote : STB button on the remote or a light at the head of remote will blink/flash when you press a button. * Receiver : The green/white LED on the front of your device will blink/flash when you press a button. * * * 📝Applicable models: ✅ All models…

How to resolve error code 7, 403?

* * * If you encounter Error code 7, 403, Try the troubleshooting steps below. 📝Applicable models: ✅ All models * * * The reason why you see "**Error Code 7**" is because of a connection failure between your device and service. Read through the steps below to troubleshoot your issue. ## 💡 **If the error occurre…

How to factory reset Formuler devices?

* * * Here is the simplest instruction on how to restore Formuler devices to factory settings? **🚨_BEFORE FACTORY RESET_** * Factory resetting the device will **delete**⚡ all user data and restore the system back to factory state. * Please write down any information you need prior to the factory reset, becau…

How to set up portals on Mytvonline? (MAC-ID / XC / M3U)

* * * 📝Applicable models: ✅ All models * * * **🚨 IMPORTANT !!** > * Formuler device does not include any contents. Formuler is a device manufacturer, not a contents provider. > * Portal URL is what your service provider provides to you after you subscribe to service. Formuler[ can not provide you with any U…

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