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Home > Troubleshooting > [Manual Factory Reset] Z11 Pro Max, Z11 Pro, Z10 Pro Max, Z10 Pro
[Manual Factory Reset] Z11 Pro Max, Z11 Pro, Z10 Pro Max, Z10 Pro
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Please refer to the below instructions.


đź“ťApplicable models : âś…Z11 Pro Maxâś…Z11 Proâś…Z10 Pro Max âś…Z10 Pro

đź’ˇ [Built-in Method]

  • Connect HDMI cable to Z11 Pro (Max) or Z10 Pro (Max) and TV
  • Use a paperclip or similar to press the recovery button inside the IR ext. port
  • Hold down the recovery button with a paperclip and insert the power cord
  • Hold down the recovery button until the Z11 Pro (Max) or Z10 Pro (Max) logo disappears
  • Take out the paper clip and select Wipe data/factory reset on the system menu
  • Select Yes then it will take you back to the first screen. Select Reboot system now.

đź’ˇ Video instruction:


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